pulinco

IT Service Management (ITIL)

"Business drives IT" instead of "IT drives business". This is the short formula for successful IT Services Management (ITSM). On the road to services-oriented IT, the various management areas of ITSM need, amongst other things, to have processes defined, service-level agreements negotiated, risk catalogues established, key performance indicators specified for the quality of IT services and agreement reached on responsibilities.

In TopEase Xbench, all this information is filed in a consistent model and interlinked. The ITSM concept becomes transparent. In the operational field, the service quality of ITSM is monitored using TopEase XBench. Weaknesses and optimization potential are identified and can be entered into the model without inconsistencies occurring.

To reduce project lead times and guarantee a high quality of ITSM from the outset, pulinco uses IT legacy analysis and ITSM reference models.